FAQ's

Lemonade

Lemonade products are designed and produced in Portugal.

You have to measure the diameter of your head to find out. Check how to do it in our size guide.

For all details on caring for your Lemonade hat, please read our Care instruction guide.

If you receive your  hat and it doesn’t fit you, please send us an email at shop@lemonade-collective.com.

If the hat is a little too big please try to adjust with the two small and thin cords, that are inside your hat, that allow you to tighten up two sizes below your measure.

It is very important, when buying a hat, to be as accurate as possible with the way you measure your head.
To prevent the hat from becoming small or large, we suggest that you measure around the circumference of your head with a tape measure. Please check our size guide.

All return shipping costs are to be covered by the customer.

We do not recommend it. Our felt and straw hats are not water resistant and water can damage their shape. If your hat gets accidentally wet, we recommend that you wipe the water as soon as possible.

Off course you can but avoid prolonged periods of sun exposure to avoid colour fade.

From time to time we may offer promotional codes. If you have a promocode, please enter it at check out.

Payments

Lemonade accepts payment by credit card, Paypal and MB Way.

Shipping & Returns

You should send us an email at shop@lemonade-collective.com.

You may receive a refund of your purchase price, once the item has been returned in its original condition. If we analyze the returned part and notice that it was already worn, we will not accept them. The items will be sent again to the customer.
After we receive the items and after checking that the order is in perfect condition we will proceed with the refund without shipping costs.

Yes you can.
If you are interested in a different size, colour or style, please return your item so that we can exchange it. You should request the exchange of your order by e-mail, in order to indicate the product you wish to exchange: shop@lemonade-colective.com

We do not support shipping costs for exchanging products and we can only exchange your order for products that we have in stock. 

The Customer has 14 days from the day of delivery to inform us about  your intention to exchange the product purchased on our Website.

Returns & Enchanges condition:


– Items must be returned to us in perfect condition.


– Make sure all products are exactly as you received them, with tag and seal still attached.


– All products that come in their own box, must be returned in their original, undamaged box as this is considered part of the product.


– Please make sure to return all products that come in their own box inside another solid carton box or wrapped in paper not to damage the original packaging.

Please send the package to:
 Fresh Mango Studio Lda,
Rua de Cabo Verde nº35, 4430-035 Vila Nova de Gaia, Portugal.

If you are outside the EU at the post offices, clarify on the customs declaration, outside the returned package — “RETURNED GOODS” and declare 0€ to avoid any additional customs charges. We are not responsible for any charges on packages returned by customs. (If you don’t do this we may never receive the package and we cannot make a refund).  All return shipping costs are to be covered by the customer.

When placing an order at www.lemonade-collective.com, the customer is responsible for any duty, taxes, and customs requirements or other like taxes, fees, levies, costs or expenses associated with your order.

Lemonade cannot be held responsible for any possible duties and taxes that may be applied by customs in the country where the delivery is made.

The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.

You can email us at: shop@lemonade-collective.com or send us a Whatsaap to +351 918 425 135. (we will answer you from Monday to Friday, 9 am – 6 pm, Lisbon hour).

We will love to help you with any question you may have.