Lemonade is not responsible for shipping costs incurred in connection with the return of a product or exchange. These charges are delivered to the customer. Your returned items must arrive at our office within 14 working days following receipt of the Product. The costs and risks pertaining to the return of Product is borne by the customer.
You may receive a refund of your purchase price, once the item has been returned in its original condition. If we analyze the returned part and notice that it was already worn, we will not accept them. The items will be sent again to the customer.
After we receive the items and after checking that the order is in perfect condition we will proceed with the refund without shipping costs.
Should you be interested in a different size, colour or style, please return your item so that we can exchange it. You should request the exchange of your order by e-mail, in order to indicate the product you wish to exchange. We do not support shipping costs for exchanging products and we can only exchange your order for products that we have in stock.
Returns and exchanges condition:
Items must be returned to us in perfect condition.
Make sure all products are exactly as you received them, with tag and seal still attached.
All products that come in their own box, must be returned in their original, undamaged box as this is considered part of the product.
Please make sure to return all products that come in their own box inside another solid carton box or wrapped in paper not to damage the original packaging. If the product box is damaged we will charge an additional amount of €6,50 for it.
Please send the package to:
Fresh Mango Studio Lda,
Rua de Cabo Verde nº35, 4430-035 Vila Nova de Gaia, Portugal
If you are outside the EU at the post offices, clarify on the customs declaration, outside the returned package — “RETURNED GOODS” and declare 0€ to avoid any additional customs charges. We are not responsible for any charges on packages returned by customs.
(If you don’t do this we may never receive the package and we cannot make a refund).